What is Twilio?
Twilio is a cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers programmatically to make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. –Wikipedia
If you’ve never heard of Twilio, don’t worry. I can almost assure you 100% that you’ve utilized something created by it at some point. Many popular companies that are a part of our daily lives use the power of Twilio to create some really cool stuff that users benefit from.
Here are some examples:
Dell uses SMS notifications to facilitate instant communication with customers about the status of their orders, keeping them informed even during peak online shopping periods such as Black Friday.
When the industry-leading SaaS helpdesk Zendesk wanted to embed voice calling in its service, it chose the global scale of Twilio.
What is Twilio enabling developers to do?
- Text messages
- Voice messages
- Video chat
- Virtual phone number
- Messaging connectivity
- Cellular connectivity
- SIP trunking
- Call routing
- Message arrangement
Sandbox Commerce Engage enables you to leverage the power of integration with Twilio to provide a world-class customer experience.